Reply to shop or product questions/messages

Themes Forums Makery WordPress Theme Reply to shop or product questions/messages

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  • #40617

    yeremy1974
    Member

    Hello,

    I use the makery theme and i got a message from one of my users:

    Hello. I see a message from the support on my mail that I received a message from the user and see the text of this message. Tell me where on the site can I see private messages from users? How can I answer it?

    I have filled out the Product Question Email templates like this:

    Dear %user%,

    A buyer has a question for you about:

    %product%

    Question: %question%

    and my shop question email template:
    Dear %user%,

    A buyer has a question for you about:

    %shop%

    %question%

    Thanks,

    Thanks,

    when i test this as user i receive a message

    like this:

    =?UTF-8?B?U2hvcCBRdWVzdGlvbg==?=

    Dear admin,

    A buyer has a question for you about:

    My Store

    message: blabla

    Thanks,

    the test users name is shirley but she gets an email as admin
    and there is no way to reply

    please help.

    #40620

    yeremy1974
    Member

    Solved

    Dear Store Owner,

    %user% has a question for you about:

    %product%

    Question: %question%

    Please click %user% to go to %user%’s profile page.

    Thanks,

    #40621
    themex
    themex
    Member

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