Subscriptions Losing Sync

Themes Forums Academy WordPress Theme Subscriptions Losing Sync

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  • #41976

    samirbridi
    Member

    Hi Ilhor,

    For some reason, some students signing their plan are being deleted from their accounts, and since I can not manually set the time, only those already pre-ready (1 month, 3 months, 6 months and 1 year), it ends up some students who have already had 3 months of access, I have to put back 1 year again, in the case of the annual purchase.
    What could be happening? This has been happening for some time, and more and more often.

    #41984
    themex
    themex
    Member

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    #42007

    samirbridi
    Member

    Ihor, I do not use any signature extensions, just the theme itself.
    Over time, I know it is not possible, just because many students are simply being excluded from the plans, even before the deadline ends. And this has been happening in all kinds, being 1 year, 6 months, 3 months, 1 month … What could be causing this?

    #42011
    themex
    themex
    Member

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    #42015

    samirbridi
    Member

    Ilhor,

    I can not reproduce this error, it just happens with random users, it’s not with everyone. I do not know how to solve this, because the files, none have been modified.

    #42017
    themex
    themex
    Member

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